The right to be treated with courtesy, respect and dignity
The right to participate in decision regarding care
The right to refuse care or services
The right to privacy
The right to submit a complaint or grievance for follow-up by the organization
The right to refuse the release of personal health information (except when permitted by law)
The right of access to, and request for, amendment of their medical records
The right to a sign or language interpreter
The right to receive accurate and easily understood information about their health plan, healthcare professional and healthcare center
Patient Responsibilities to Include:
The responsibility toward the honest disclosure of information that may assist in establishing a diagnosis and an appropriate plan of care
The responsibility to support an environment where the safety and property of the organization’s personnel and customers are respected
The responsibility to inquire if any portion of caregiving or follow-up are not entirely comprehended
The responsibility to notify the urgent care if there are any limitations (cultural, religious, or other) that may limit the care provided or pose barriers to providing care
The responsibility to their financial commitments for care
